Your equipment has never had anyone watching over it. Until now.
MM8 is not a chatbot. It is not an AI feature unlocked at the top tier. It is the intelligence layer built into every Matrix Mate subscription — working on every IUM, from the first scan, at no additional cost.
What MM8 Is
The moment a QR code is scanned, MM8 is already active.
It already knows what the IUM is — the equipment type, the model, the manufacturer baseline retrieved at onboarding, the full service history, every fault ever logged, every repair ever made, and every part ever replaced. It does not need to be told. It asks the right questions to get to the right outcome as fast as possible.
Past interactions from anyone who has ever scanned that IUM feed MM8’s understanding. A fault logged six months ago by a different staff member. A repair note left by a technician who has since moved on. A cleaning protocol missed during a busy period. None of it is lost. All of it informs what MM8 knows and what it suggests.
Before a service call is ever raised, MM8 checks whether the fault can be resolved without one. Not every fault needs a technician. MM8 knows the difference — and it tells you before you pay for a callout you did not need.
What MM8 Does
Six things MM8 does that nobody else in your kitchen can.
Guides staff through fault logging.
Asking exactly the right questions to capture a proper service request — structured, photographed, ready for action. A kitchen hand gets prompted differently to a technician. MM8 reads the context.
Answers manager queries instantly.
ETA? Cost estimate? Likely cause? MM8 responds from live data and Marketplace availability — not a voicemail to a technician you hope will call back.
Briefs technicians before they arrive.
OEM baseline, full fault history, prior repairs, parts previously replaced. Faster diagnosis. Fewer return visits. First-visit resolution — because the technician arrives knowing more than you did.
Surfaces consumables ordering at the point of scan.
The right cleaning products, filters, and service items for that specific machine, ordered in seconds. No searching. No guessing. No buying the wrong product from the wrong supplier.
Identifies patterns invisible to any individual.
Fault frequency, repair cost trajectories, end-of-useful-life signals — before they become expensive surprises. MM8 sees across every IUM you run, not just the one being scanned.
Never forgets.
Every interaction, every staff member, every technician, every IUM — permanently retained and applied to every future scan. A fault logged six months ago by a staff member who has since left. MM8 still has it.
The Intelligence Argument
A single venue’s IUM history makes MM8 useful. Ten thousand venues’ makes it extraordinary.
The scale of the data is the scale of the advantage — and it compounds with every scan. A competitor cannot buy that history. They cannot build it quickly. They can only watch it grow.
MM8 is the engine. IUM data is the fuel. The OEM baseline is the starting point. Matrix Mate is what happens when all three operate together — at scale, across every venue, on every piece of equipment, from the first scan.
OEM Baseline
The starting point
IUM Data
The fuel
MM8
The engine