Features
Everything you need to stop managing equipment by memory, instinct, and hope.
The full Matrix Mate platform — built around the IUM, powered by MM8, designed to make the right information available to the right person at the right moment.
IUM — Item Under Management
Every piece of commercial kitchen equipment gets a unique identifier, a permanent fault and maintenance record, linked documentation, and a direct connection to everyone who needs to know when something changes. The IUM is the fundamental unit. Everything else builds on it.
Learn moreMM8 — The Matrix Mate Agent
Included in every tier, active on every IUM, from the first scan. MM8 already knows the equipment before anyone arrives — the OEM baseline, the full service history, every fault ever logged. It guides every interaction, answers every follow-up query, and gets smarter with every scan.
Learn moreFault Logging
Staff scan to report a fault — MM8 activates immediately. Before raising a service call, it checks the manufacturer manual for self-service fixes. If it needs a technician, MM8 structures the request, notifies the right people, and gets it moving. One scan. Handled.
Automatic Notifications
The moment a fault is logged on any IUM, the platform pushes a notification — email, SMS, or both — to the relevant people. The venue manager knows. The operations director knows. The owner knows. Nobody had to check. No dashboard to open.
Consumables Ordering
Staff scan to order consumables — MM8 knows exactly what that machine needs. The right cleaning products, filters, and service items for that specific model, ordered in seconds. No searching. No guessing. No buying the wrong product.
Marketplace — Competitive Repair Bids
When a fault is logged, route it to a preferred supplier or open it to the Matrix Mate Marketplace. Qualified technicians bid for the work with the full fault history already in front of them. Every bidder arrives prepared. The cost is competitive. The job is tracked from log to close.
Learn morePre-Sale Business Audit
The IUM history converts directly into a documented asset register — every piece of equipment with its full service record, fault history, and an evidence-based assessment of remaining useful life. For the first time, equipment can be presented to a buyer as known quantities, not assumptions.
Learn moreCompliance Documentation
Every scan is logged. Every fault is timestamped. Every repair is recorded against the IUM. OH&S and food safety compliance documentation accumulates automatically — as a byproduct of normal platform use. No extra task. No separate system.
Equipment Performance Intelligence
The longer Matrix Mate runs in a venue, the more valuable it becomes. Repair or replace? The IUM history answers it. Which brands perform? The data shows it. Which locations put the most pressure on their equipment? It is right there.
PIN-Based Access Control
Every staff member uses the same platform — their 4-digit PIN determines what they can do, not their job title or a separate licence fee. A head chef, a kitchen hand, a maintenance manager, and the venue owner all access through the one system. No per-seat licensing.